Front Desk / Concierge

KW Property Management Careers•Columbus, OH

1d•Onsite

About The Position

Anticipate the needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five-star service, exceeding expectations in customer service. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include greeting and smiling; showing respect with name recognition and eye contact; accepting empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and being trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet guests in a friendly and courteous manner. Assist the front office manager with training new team members. Ensure customer needs are met: provide directions, suggestions for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs. Coordinate special events or special projects as assigned. Provide information on the geographical area. Suggest site-seeing locations and arrange tours. Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times. Respect all residents’ privacy, information, perspective, priorities, times, and resources. Establish relationships with local merchants and service providers. Maintain a warm and friendly demeanor at all times. Communicate with residents and guests concerns to management promptly. Arrange for move-ins and move-outs once Management has approved. Receive all lost and found items; keep a log of lost and found items. Maintain a log for all incoming and outgoing packages, call residents and maintain records of all packages. Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom. Prepare weekly activity reports as required and submit to management. Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members. Communication Proficiency. Customer/Client Focus. Discretion. Initiative. Leadership. Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work. Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department. This job operates in a luxury, high-end community that may be a high-rise building or homeowner association. This position will often be assisting guests in outside weather conditions throughout the day.

Requirements

High School Diploma.
AA or BA strongly preferred.
Minimum 2 years experience working in the hospitality industry in similar role.
Knowledgeable with computers software programs commonly used in the industry.
Must have excellent communication skills; verbal and written to convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Responsibilities

Anticipate need of residents and execute all requests in a timely fashion.
Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.
Practice KW PROPERTY MANAGEMENT & CONSULTING's GREAT values every day.
Greet guests in a friendly and courteous manner.
Assist front office manager with training new team members.
Ensure customer needs are met: provide directions, suggestions for restaurants, including travel.
Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
Coordinate special events or special projects as assigned.
Provide information on the geographical area.
Suggest site-seeing locations and arrange tours.
Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
Respect all residents’ privacy, information, perspective, priorities, times, and resources.
Establish relationships with local merchants and service providers.
Maintain a warm and friendly demeanor at all times.
Communicate with residents and guests concerns to management promptly.
Arrange for move-ins and move-outs once Management has approved.
Receive all lost and found items; keep a log of lost and found items.
Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
Prepare weekly activity reports as required and submit to management.
Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.
Serve as a coach and mentor for other positions in the department.