Front Desk Manager
About The Position
The Front Desk Operations Manager is responsible for the day-to-day member and team experience within a Crunch Fitness club. The role supports smooth daily operations, new-member onboarding, staff training and performance coaching, and business results. The manager contributes to member sales, retention, and satisfaction while supporting the General Manager in meeting membership goals. The position calls for a positive, welcoming presence and a sales- and service-minded approach. It includes coaching staff, engaging members, maintaining operational details, and helping the club meet its membership and revenue targets. Previous leadership or operations experience in fitness, sales, or hospitality is preferred.
Requirements
- Outgoing and positive personality with a strong leadership presence.
- Sales-minded, customer-service driven, and results-oriented.
- Strong communication skills and the ability to coach and motivate teams.
- Organized, with strong attention to detail for billing, reporting, inventory, and cleaning systems.
- Growth-minded and able to support the General Manager in achieving membership targets.
Nice To Haves
- Previous leadership or operations experience in fitness, sales, or hospitality.
Responsibilities
- Create a positive, welcoming environment and deliver an exceptional first impression for members and staff.
- Lead member kickoff sessions and improve member integration, booking and participation percentages, ACH setup, and account management.
- Support retention through cancel-save processes, follow-up calls with cancelled members, and strategies to reduce cancellations month over month.
- Coach and assist staff with sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
- Organize and execute member engagement activities, including monthly appreciation parties, social media initiatives, and community-building events.
- Manage cooler and drink inventory, member billing updates, and reporting accuracy.
- Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
- Oversee implementation and follow-up of cleaning systems and protocols.
- Review daily and monthly performance reports, identify opportunities for improvement, and provide training and development solutions.
- Support the General Manager in achieving membership unit and revenue targets.
Benefits
- Competitive hourly pay with growth opportunity in a rapidly expanding company.
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off (PTO).
- Life insurance and short-term disability.
- Free Crunch Fitness membership.
- Discounted personal training sessions.
- Ongoing training and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
