Front Desk /Night Audit

Candlewood Suites by IHG•Wichita, KS

20h

About The Position

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Initiate and complete the End of Day process. Complete the Night Audit checklist for computer procedures daily. Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Have a working knowledge of security procedures. Perform related duties as assigned by Front Office Manager or any other member of management.

Requirements

At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to work in a self-managed environment.
Must maintain composure and objectivity under pressure.

Nice To Haves

College course work in related field helpful.
Previous supervisory responsibility preferred.

Responsibilities

Registering guests
Making reservations
Prepare daily reports
Balancing transactions
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
Initiate and complete the End of Day process.
Complete the Night Audit checklist for computer procedures daily.
Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am.
Follow safety and emergency procedures according to Mid-Continent Hospitality standards.
Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards.
Have a working knowledge of security procedures.
Perform related duties as assigned by Front Office Manager or any other member of management.