Front Desk & Night Audit Host

Crestview Management, LLC • Indianapolis, IN

8d • Onsite

About The Position

The Front Desk & Night Audit Host is a hybrid Front Office position combining traditional guest service responsibilities with overnight Night Audit duties. This position will typically work two overnight Night Audit shifts and three Front Desk shifts each week, although specific days and hours may vary based on business needs. During Front Desk shifts, this colleague will focus on guest arrivals and departures, reservations, requests, payment processing, service recovery, and the overall guest experience. During Night Audit shifts, the colleague will continue to provide Front Desk service while completing required end-of-day financial reconciliation, reporting, and system procedures. Because Night Audit requires a high level of independence, accuracy, and judgment, the ideal candidate will bring previous Night Audit experience or Front Office experience in a large, full-service hotel environment. Training will be provided on Hyatt Regency Indianapolis procedures, systems, reporting requirements, and property-specific Night Audit processes.

Requirements

• Previous hotel Front Office experience strongly preferred.
• Previous Night Audit experience is strongly preferred.
• Candidates without direct Night Audit experience should have previous Front Office experience in a large, full-service hotel or similarly complex hospitality environment.
• Experience using hotel property management systems required; Opera experience preferred.
• Strong attention to detail and ability to accurately complete financial, administrative, and guest account responsibilities.
• Basic math skills and ability to understand and complete financial reconciliation procedures.
• Strong guest service, communication, and interpersonal skills.
• Ability to communicate effectively with guests, supervisors, and colleagues and understand work-related instructions, financial information, and safety procedures.
• Strong problem-solving skills and ability to exercise sound judgment when working with limited overnight supervision.
• Ability to remain calm, professional, and solutions-focused when responding to guest concerns, operational challenges, or unexpected situations.
• Strong organizational skills with the ability to manage multiple priorities and transition between guest-facing responsibilities and detail-oriented financial and administrative work.
• Dependable attendance and punctuality are essential due to the overnight coverage responsibilities of this position.

Nice To Haves

• Opera experience preferred.

Responsibilities

• Greet guests and provide welcoming, professional, and personalized service throughout their stay.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, modifications, cancellations, and special requests according to established procedures.
• Respond to guest questions regarding hotel services, amenities, events, directions, and local attractions.
• Process cash, credit card, room charge, and other approved transactions accurately and securely.
• Respond to guest concerns and service issues promptly and professionally, providing appropriate service recovery or escalating concerns when necessary.
• Maintain accurate guest registration, account, reservation, and room information.
• Assist with VIP arrivals, group arrivals, special requests, and other guest experiences requiring additional coordination.
• Communicate guest needs and operational concerns with Housekeeping, Engineering, Security, Bell/Door, Food & Beverage, and other hotel departments.
• Maintain the Front Desk and lobby as welcoming, organized, and guest-ready environments.
• Complete required end-of-day and Night Audit procedures accurately and within established timelines.
• Review and reconcile guest accounts, room charges, payments, adjustments, and other transactions.
• Verify that revenue and transaction information has been properly recorded and investigate discrepancies requiring correction or follow-up.
• Complete required Night Audit reports and distribute information to appropriate hotel leaders and departments.
• Perform the hotel's daily system rollover and associated overnight procedures according to established processes.
• Review guest accounts, reservations, room status, and other Front Office information for accuracy and identify items requiring follow-up.
• Maintain accurate documentation of financial discrepancies, guest concerns, incidents, and significant overnight activity.
• Continue providing Front Desk and guest service coverage throughout the overnight shift.
• Respond appropriately to late arrivals, early departures, guest requests, reservation issues, billing concerns, and other overnight Front Office needs.
• Coordinate with Security, Engineering, and other overnight colleagues when responding to guest concerns, safety issues, emergencies, or unusual situations.
• Communicate relevant overnight activity and unresolved issues to incoming Front Office colleagues and leadership.
• Protect guest privacy and maintain confidentiality of guest, colleague, financial, and hotel information.
• Follow established cash handling, payment-card, key control, privacy, and security procedures.
• Recognize and appropriately escalate safety, security, financial, or guest-service concerns.
• Follow established hotel emergency procedures and assist guests appropriately during emergency situations.
• Work collaboratively with colleagues throughout the hotel to support a seamless guest experience.
• Follow Hyatt and hotel policies, procedures, standards of conduct, and safety requirements.
• Complete all required Hyatt, hotel, and departmental training.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance for eligible colleagues
• Life insurance and short- and long-term disability coverage
• Paid time off and holiday benefits
• 401(k) and retirement savings opportunities
• Colleague meal program
• Employee hotel room discounts and travel benefits
• Opportunities for professional development and career advancement within Hyatt

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed