Front Desk Night Audit, Overnight Shift, Part Time
About The Position
The Renaissance Columbus Downtown is looking for a Front Desk Agent to join their Front Office team. The role is responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and financial profitability. This includes preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals, running audit reports/journals from various systems, making corrections and adjustments, handling computer problems, inputting revenue/expenses/allowances into the front office system to generate daily reports, balancing revenue and settlement accounts nightly, maintaining files, and resetting the system for the next day's operations.
Requirements
- Prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers
- Passionate about providing guests with excellent customer service
- Thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
- Looking for early evenings and weekends work
- Excellent computer skills
- Team spirit
Nice To Haves
- Marriott brand experience
Responsibilities
- Greeting and registering guests
- Checking guests out of the hotel
- Preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals
- Breaking down revenue, covers, waiters' fees, tips paid out and settlements by type and cashier
- Running audit reports/journals from the front office system, Point of Service and the computer
- Making corrections and adjustments
- Handling all computer problems that might occur throughout the shift
- Inputting into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
- Balancing all revenue and settlement accounts nightly
- Maintaining files
- Resetting the system for next day operations
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- Free Associate Meals
- Free Associate Parking
- Free Associate Bus Pass
- Discounts with Crescent managed properties in North America for you & your family members
- Discounts at Marriott brand properties worldwide
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
