Front Desk Monitor
Volunteers of American Greater New York•Brooklyn, NY
•Onsite
About The Position
The Front Desk Monitor answers telephone calls and takes messages for staff, receives, and assists visitors, receives, and routes deliveries, aids residents, and controls front door access. East New York Residence is a single room occupancy residence (SRO) that provides permanent, supportive housing to formerly homeless single adults, including veterans and those suffering from mental illness.
Requirements
- High school diploma or GED preferred.
- Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
- Must be able to perform diverse tasks with ease and maintain confidentiality.
- Coordinator of Fire Safety & Alarms (F80) certification required within 90 days of hire.
Responsibilities
- Greet all visitors; assist them directly or announce their arrival to staff or residents.
- Ensure that all clients sign in and out as required.
- Route mail and deliveries as required.
- Handle or assist in crisis intervention.
- Follow assigned procedures in emergency situations.
- Conduct rounds at residence as assigned.
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
