Front Desk Monitor

Volunteers of America - Greater New York, Inc.•New York, NY

18h•Onsite

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. The organization's staff are dedicated to creating meaningful change. This part-time Front Desk Monitor position (16 hours) is located at Booth House, a single room occupancy (SRO) residence jointly operated by VOA-Greater New York and the Institute for Community Living, which provides social services. The role involves managing front desk operations, assisting residents and visitors, and handling communications and emergencies.

Requirements

Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation
Must be able to perform diverse tasks with ease and maintain confidentiality
Coordinator of Fire Safety & Alarms (F80) certification (required within 90 days of hire – VOA will cover the cost)

Nice To Haves

High school diploma or GED

Responsibilities

Answer telephone calls and take messages for staff
Receive and assist visitors
Receive and route deliveries
Aid residents
Control front door access
Greet all visitors; assist them directly or announce their arrival to staff or residents
Ensure that all clients sign in and out as required
Route mail and deliveries as required
Handle or assist in crisis intervention
Follow assigned procedures in emergency situations
Conduct rounds at residence as assigned