Front Desk/ Membership Sales Associate

Club Pilates - Montgomery/Prattville•Charlotte, NC

2d•Onsite

About The Position

Club Pilates is the world's largest Pilates franchise, bringing premium Reformer-based fitness to communities across the country. Our studio is more than a place to work out. It's where friendships are built, confidence grows, and healthy habits become lifestyles. Our sales team plays one of the most important roles in creating that experience. This is a sales position, not a receptionist role. You'll spend your day building relationships, following up with leads, conducting studio tours, closing memberships, supporting existing members, and representing Club Pilates throughout the community. If you enjoy winning, learning, and seeing your effort directly impact your paycheck, you'll thrive here.

Requirements

Sales or customer-facing experience preferred.
Excellent communication and interpersonal skills.
Reliable transportation, valid driver's license, and proof of insurance.
Ability to work evenings and weekends as needed.
Comfortable participating in community marketing and outreach events.

Nice To Haves

Fitness experience is a bonus.
Sales ability, work ethic, and coachability matter far more.
Have experience in retail, hospitality, membership sales, fitness, real estate, banking, wireless sales, or another customer-facing role. (Not required, but definitely a plus.)

Responsibilities

Guide prospective members through the complete sales process, from first inquiry to membership.
Conduct engaging studio tours and personalized consultations.
Sell memberships, private training, retail, and specialty programs.
Follow up consistently with prospective members using ClubReady CRM.
Build relationships that create long-term member loyalty.
Participate in community outreach including local businesses, networking events, health fairs, farmers markets, and studio events.
Track personal sales performance and work toward monthly goals.
Collaborate with your team to create an exceptional member experience.
Respond to new leads through calls, texts, and emails.
Welcome guests into the studio and deliver engaging tours.
Conduct discovery conversations to understand each person's goals and recommend the best membership solution.
Follow up with prospective members and confidently ask for the sale.
Celebrate member milestones and create memorable experiences that keep people coming back.
Represent Club Pilates at local businesses, community events, health fairs, farmers markets, and networking opportunities.
Keep your sales pipeline organized using ClubReady CRM.
Collaborate with your team to hit studio goals, support one another, and create an exceptional member experience.