Front Desk Medical Specialist

South Hills Eye Associates•Pittsburgh, PA

15h•Onsite

About The Position

The Medical Front Desk Specialist is responsible for greeting patients on the telephone and in the office, making them feel welcome, and ensuring a successful visit. The patient is always to be recognized and never left waiting. Always acknowledge the patient immediately. Making return appointments, outgoing appointments, and view the schedules daily to make appropriate corrections on the schedules so that the physician can physically run his/her schedule. This means making realistic appointments and smoothing patient relationships when there are schedule delays. The Medical Front Desk Specialist is also responsible for making a pleasant exit for the patient, checking insurance information; balancing route slips for charges and payments, making daily deposit slip. The job also is responsible for maintenance of the medical record files. The Medical Front Desk Specialist will set a good example to other employee in all aspects of his/her work and will exhibit flexibility and willingness to be evaluated. The Medical Front Desk Specialist will bring office problems to the attention of the Administrator and will propose solutions.

Requirements

High school diploma or equivalent.
Experience in an ophthalmology setting.
Ability to multi-task efficiently and effectively.
Ability to act calmly and effectively in a busy or stressful situation.
Ability to communicate effectively in the English language in person, by phone and in writing.
Adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.
Ability to establish and maintain effective working relationships with patients, medical staff, management, and peers.
Knowledge of computer programs.
Knowledge of medical billing.
Knowledge of medical coding.
Knowledge of patients insurance.
Knowledge of medical terminology/abbreviations.
Ability to prioritize and execute a variety of tasks simultaneously.
Ability to operate a computer and basic office equipment.
Ability to operate a multi-line telephone system.
Skill in answering a telephone in a pleasant and helpful manner.
Ability to read, understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships with patients, employees, employers, and the public.
Must be well organized and detail oriented.

Nice To Haves

Crossed trained in the front desk.

Responsibilities

Greeting patients on the telephone and in the office.
Making return appointments and outgoing appointments.
Viewing schedules daily to make appropriate corrections.
Making realistic appointments and smoothing patient relationships during schedule delays.
Making a pleasant exit for the patient.
Checking insurance information.
Balancing route slips for charges and payments.
Making daily deposit slips.
Maintenance of medical record files.
Setting a good example for other employees.
Exhibiting flexibility and willingness to be evaluated.
Bringing office problems to the attention of the Administrator and proposing solutions.
Answering telephones in a timely manner and putting ringing lines on hold.
Greeting patients at the front desk.
Communicating with patients, showing respect and empathy.
Assisting patients with scheduling problems and answering all questions.
Making appointments for all patients.
Documenting pertinent information in patient demographics.
Taking phone notes in EMR.
Making outgoing appointments for referring patients to other practices.
Scheduling necessary testing for physicians.
Taking and recording messages for physicians and other employees.
Checking out patients.
Checking patient insurance information for accuracy.
Providing patient receipts or letters (school, work excuse) upon request.
Providing information to patients on vitamins offered by the doctors and producing a statement of sale.
Processing phone payments and contact lens orders.
Handling postage for outgoing mail.
Processing patient mail.
Processing faxed insurance payments per Billing Supervisor.
Balancing route slips daily.
Answering simple billing questions.
Entering charges for consultations from hospitals.
Taking contact lens orders and filing charts.
Entering all contact lens transactions.
Providing the patient their contact lens at pickup.
Printing and preparing daily schedules.
Pulling charts and filing charts.
Preparing charts for the next day.
Filing correspondence in charts and scanning into the patient record.
Communicating with employees.
Showing respect toward fellow employees.
Cross-training in the front desk duties.
Covering for lunches.
Performing other duties as assigned.