Administrative Assistant
TEKsystems•Vienna, VA
•$19 - $19•Onsite
About The Position
This role involves managing front desk operations in a medical setting, including patient check-in/check-out, registration, appointment scheduling, and maintaining a welcoming environment. The receptionist will handle general customer service, answer and route phone calls, and document patient information in the EMR system. The position requires multitasking to balance simultaneous demands from doctors, patients, and phone volume, with a workload breakdown of 33% phones, 33% computer/EMR, and 33% in-person patient support.
Requirements
- Customer Service
- Medical & Insurance Knowledge
- Front Desk & Patient Registration
- EMR Systems
- Medical terminology
- Patient check-in/check-out
- Patient account support
- Inbound call handling
- Medicaid & prior authorization familiarity
- Strong computer proficiency
- Excellent customer service
- Ability to multitask in a fast-paced clinical environment
- Reliability is essential
Responsibilities
- Check patients in and out
- Complete patient registration
- Schedule follow-up appointments
- Manage daily front desk workflow
- Provide general customer service
- Assist patients with needs
- Maintain a welcoming environment
- Answer incoming calls
- Assist patients with questions
- Route calls as needed
- Document doctor notes in the EMR system
- Update patient files in the EMR system
- Balance simultaneous demands including assisting doctors, supporting patients at the desk, and managing phone volume
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
