Front Desk Medical/ Office manager - Ophthalmology Practice

New York Eye Institute • Orangeburg, NY

8d • Hybrid

About The Position

New York & New Jersey Eye Institute is seeking a friendly, professional, and detail-oriented Front Desk Medical Receptionist to serve as the first point of contact for our patients. The ideal candidate will provide exceptional customer service, ensure efficient front-office operations, and support patient scheduling, insurance verification, and administrative functions in ophthalmology practice. This role involves working between different locations as it is a growing institute. The position also involves involvement in the optical boutique with the potential for commission on sales as extra income. This is not a day-to-day routine job; it is a space for you to grow and to add value.

Requirements

• College graduate.
• Minimum 2 years of medical office experience in Ophthalmology or Optometry.
• Experience with insurance verification, preauthorization, referrals, and patient registration.
• Familiarity with Medicare, Medicaid, and commercial insurance plans.
• Strong customer service, communication, and interpersonal skills.
• Ability to multitask and work efficiently.
• Ready to learn and able to attend classes for enrichment of knowledge to grow.

Nice To Haves

• Experience in medical Billing and coding, or willingness to attend classes.
• Previous experience in ophthalmology or optometry.
• Previous experience in optical boutique.
• Knowledge of medical terminology, insurance processes, and healthcare office procedures.
• Bilingual candidates are a plus.

Responsibilities

• Greet patients and visitors in a courteous, professional, and welcoming manner.
• Check patients in and out while ensuring accurate demographic, insurance, and contact information.
• Schedule, reschedule, and confirm appointments while maintaining provider schedules efficiently.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Collect copays, deductibles, outstanding balances, and process patient payments.
• Maintain patient records and accurately scan and upload documents into the EMR system.
• Assist patients with forms, referrals, and appointment-related questions.
• Ensure smooth patient flow and a positive patient experience throughout each visit.
• Willing to work between different locations as a growing institute.
• Verify insurance eligibility, benefits, and coverage prior to appointments.
• Coordinate with insurance companies regarding patient coverage and eligibility questions.
• Preauthorization for minor procedures.
• Maintain confidentiality and compliance with HIPAA and practice policies.
• Support daily front-office operations and administrative tasks.
• Communicate effectively with providers, clinical staff, and billing teams to ensure continuity of care.
• Maintain a clean, organized, and professional reception area.
• Contribute to a team-oriented environment focused on patient satisfaction and operational excellence.
• Involved in optical boutique with commission on sales as an extra income.

Benefits

• Compensation will be determined based on experience, qualifications, and interview evaluation.
• Opportunity for growth and advancement.
• Potential for commission on sales in the optical boutique.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level