Front Desk Manager

KW PROPERTY MANAGEMENT AND CONSULTING•Bay Harbor Islands, FL

40d

About The Position

The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front Desk Manager must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication as well as team leading skills. The Front Desk Manager is responsible for the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Requirements

High School Diploma required
Flexibility: This is a full-time position, exempt position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.
Must possess strong managerial background.
Must be proficient and working knowledge of Microsoft Office Applications.
Minimum of one (1) year related experience and/or training in a management or supervisor level role.

Nice To Haves

College Degree or Classes Preferred; AA or BA degree in Hospitality, Property Management, or other related degree program.
Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

Assist management in hiring, training, scheduling, evaluating, counseling, coaching, and motivating employees.
Acquires and maintains current knowledge client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Assist with budgeting and long term planning.
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
Approves all departmental schedules
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee project performed by shift supervisors.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Responds to phone calls and correspondence in a timely, professional manner.
Encourages staff to behave in a professional manner and comply with company’s safety standards.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Perform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.