Front Desk Manager

Journal Hotels • Los Angeles, CA

7h • Onsite

About The Position

Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood.

We are looking for a Front Desk Manager at The Hollywood Roosevelt who brings exceptional leadership, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay.

Requirements

• Exceptional leadership
• Professionalism
• Passion for hospitality
• Ability to ensure every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay.
• Ability to lead by example and embody the hotel's commitment to exceptional guest service.
• Hands-on approach
• Detail-oriented
• Able to balance operational needs with genuine hospitality.
• Pride in creating memorable guest experiences.
• Ability to foster a positive and motivated front office team.

Responsibilities

• Managing the day-to-day operations of the front office.
• Overseeing daily lineups, ensuring all team members are properly informed of the day's events.
• Conducting daily walkthroughs as required.
• Monitoring operational accuracy.
• Ensuring that closing reports are completed correctly.
• Ensuring that the department fully complies with all Hollywood Roosevelt policies and adheres to financial handling procedures.
• Maintaining accuracy and thoroughness on various reporting requested on a daily, weekly or monthly basis.
• Planning upcoming operations as needed.
• Overseeing scheduling, training, payroll and other administrative duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed