Front Desk Manager

ACE HOTEL BROOKLYN LLC•New York, NY

67d•$68,000 - $68,000•Onsite

About The Position

The Front Desk Manager serves as the property Manager on Duty and oversees and supports the daily operations of guest services. This role leads and inspires the Front Desk team, promoting exceptional guest service, team development, and a welcoming environment centered on community and inclusivity. The position requires a self-starter with strong organizational skills and availability to work evenings, overnight shifts, weekends, and holidays as needed.

Requirements

At least 3 years of relevant experience.
Exceptional interpersonal skills and empathy.
Technological proficiency with Google applications, Opera, and Micros.
Strong coaching and mentoring skills.
Ability to prioritize and organize assignments and ensure timely follow-up and execution.
Ability to collaborate with the Brooklyn team and take direction.
Ability to make difficult business decisions.
Strong time-management skills and attention to detail.
Ability to lead a large group.
Ability to perform complex mathematical calculations and critical analyses.
Excellent written and oral presentation skills.
Self-starter with an entrepreneurial spirit and strong organizational skills.
Open availability and ability to work evenings, overnight shifts, weekends, and holidays as needed.
Ability to understand service needs and requests, acknowledge requests politely, and communicate clearly in written and verbal English.
Ability to apply logical thinking to written and oral instructions and solve guest and operational problems.
Ability to perform basic mathematical calculations.
Ability to sit, walk, and stand continuously; frequently lift or carry 10 pounds and occasionally lift or carry 25 pounds; and bend, squat, crawl, reach above shoulder level, and perform grasping, pushing, pulling, and fine manipulation.
May be exposed to extreme temperatures, dust, dampness, heights, and moving machinery.

Nice To Haves

Knowledge of additional foreign languages.

Responsibilities

Lead and empower the Front Desk team to provide exceptional guest service.
Train, coach, and mentor team members to support their growth and development.
Intervene in guest or team-member situations as needed.
Monitor Front Desk operations to ensure brand standards are followed and executed properly.
Ensure Front Desk shift responsibilities, including reports, are completed correctly and efficiently.
Promote an energizing environment for guests and team members, prioritizing community and inclusivity.
Ensure the Front Desk team adheres to Standard Operating Procedures.
Monitor and partner with the Front Office Manager on Ace Retail inventory upkeep and management, including daily counts and end-of-month reports.
Conduct daily pre-shift meetings and review resumes, guest opportunities, occupancy, and related highlights.
Maintain the confidentiality of guest, employee, and company information.