Front Desk Manager

Odyssey Resorts • Two Harbors, MN

34d • $45,802 - $57,252 • Onsite

About The Position

Join our team and lead the heart of guest experience! We’re looking for a dynamic Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver exceptional service that drives guest satisfaction and revenue growth.

Requirements

• Strong leadership and communication skills
• Experience in hospitality operations and team management
• Ability to manage budgets and achieve revenue goals
• Associate’s degree preferred; three to five years’ related experience; or acceptable equivalent combination of education and experience.
• Valid driver’s license
• Obtain First Aid/CPR certification within six months of employment
• Upholds Odyssey Values and the principles of HEART.
• Ability to manage the department in compliance with company policies, as well as applicable laws and regulations.
• Ability to manage the department in a fashion to increase occupancy and maximize revenue.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Ability to operate office equipment, computers and applicable software programs.
• Must be able to read, analyze and interpret business reports such as financial reports.
• Ability to effectively present information to management, groups and/or boards.
• Ability to apply concepts such as probability, fractions, percentages and ratios to situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to use a computer for advanced applications such as spreadsheets, business correspondence and job-specific software programs.
• Must be able to demonstrate good communication skills (verbal, non-verbal and written).

Responsibilities

• Supervise and train Front Desk staff, ensuring they have the tools and knowledge to succeed.
• Recruit, hire, coach, and manage team performance while maintaining proper staffing levels.
• Serve as concierge, resolve guest issues, and ensure smooth check-in/check-out processes.
• Manage room inventory, audits, and financial controls with accuracy and integrity.
• Work with Marketing on lodging specials and represent the resort at events.
• Oversee Gift Shop operations and Guest Services when needed.

Benefits

• health, dental, and vision insurance
• voluntary life and AD&D coverage
• voluntary accident and critical illness insurance
• hospital indemnity insurance
• pet insurance
• a 401(k) plan with employer match up to 4%
• PTO
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree