Front Desk Manager

NFC Amenity Management•Miami, FL

2d•Onsite

About The Position

We are seeking a Front Desk Manager to oversee front desk operations. This role requires a candidate who can work independently and thrive in a fast-paced environment. Key responsibilities include managing staff, ensuring facility maintenance, and serving as the primary point of contact for resident needs and facility operations. The position is full-time, with a salary of $45,000 per year, and includes afternoons and weekends in the schedule. We offer opportunities for career development through NFC University.

Requirements

Making eye contact and being welcoming are essential.
Front Desk Management
Hospitality Management
Outgoing Personality
Teamwork
Mentoring
Detail-Oriented
Proactive
Scheduling
Accuracy
Training & Teaching Others
Client Relationship Skills
Financial Management
All employees must be legally allowed to work in the US.

Nice To Haves

Experience in supervising others is a plus.

Responsibilities

Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
Create operating systems and checklists to ensure a well-maintained, clean facility.
Be the primary point of contact for facility maintenance, repairs, and cleaning.
Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
Coordinate all facility reservations.
Facilitate contractor check-ins and check-outs, and cultivate relationships with the company's preferred vendors.
Assist in the preparation of the community events required by the building.
Stay abreast of industry standards, technology, and trends.
Perform other duties as assigned that relate to the success of the property.
This position requires you to work exclusively at the front desk.
Follows all HR and Risk Management Company Policies
Performs miscellaneous job-related duties as assigned.
Covers shifts for team members to ensure proper staffing requirements are maintained.
Uses the Company Approved Team Scheduler to ensure payroll budget compliance.