Front Desk Manager
Royal Plaza Inc•Marlborough, MA
About The Position
We are seeking an experienced and organized Front Desk Manager to oversee front desk operations, manage staff, and ensure a positive customer experience. This role involves a variety of administrative and supervisory tasks to maintain the efficiency and professionalism of the front desk area.
Requirements
- High school diploma or GED.
- Bachelor's degree in Hospitality or a related field.
- At least 2 years of experience working as a Front Desk Manager.
- Knowledge of the hospitality industry and its practices.
- Strong organization and management skills.
- Good verbal and writing skills.
- Strong report writing skills.
- Good leadership and training abilities.
Responsibilities
- Managing budgets and records according to contracts.
- Monitoring and restocking office supplies.
- Achieving front desk objectives and following established procedures.
- Recruiting and training new staff members.
- Managing staff shift schedules.
- Providing excellent customer service by addressing customer inquiries and concerns.
- Ensuring the cleanliness and hygiene of the front desk area.
- Supervising staff to organize and delegate duties.
- Managing bookings, handling phone calls, and responding to emails to enhance customer experience.
- Creating performance and feedback reports for the general manager.
- Maintaining updated records with current information.
- Analyzing performance and providing reviews for improvement.
Benefits
- Group insurance, including dental, vision and company-paid life insurance
- Paid time off including vacation days, sick days and holidays
- Referral Bonus
- Friends & Family discount
- Voluntary benefits including accident, life and critical illness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
