Front Desk Manager - Fairfield Inn & Suites by Marriott, New Bedford

Lafrance Hospitality•New Bedford, MA

3h•Onsite

About The Position

We are excited to be adding a new leader to our hotel team at the Fairfield Inn & Suites by Marriott, New Bedford, MA. Come Join our team as our Front Desk Manager! We are currently looking for a dynamic and experienced candidate to fill the position of Front Desk Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Fairfield Inn & Suites by Marriott.

Requirements

Prior hotel experience 1-2 years, preferably in a leadership role
Front of the house hotel experience
Strong knowledge of front desk operations or property management
Detail-oriented with excellent interpersonal and communication skills
Flexibility to work a variety of shifts, including weekends and holidays

Nice To Haves

Marriott knowledge is a plus nut not a requirement

Responsibilities

Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff scheduling
Train and supervise front desk staff, ensuring high levels of professionalism and guest service
Monitor guest satisfaction and resolve any issues or complaints promptly and effectively
Ensure all front office procedures and policies are followed, including cash handling and credit card processing
Collaborate with other departments to ensure seamless guest experiences
Maintain accurate records and reports, including occupancy rates and guest preferences
Cover desk shifts, that may include Night Audit shifts as well