Front Desk Supervisor - Fairfield Inn & Suites, Mansfield, MA

Lafrance Hospitality•Mansfield, MA

5d•$21 - $23•Onsite

About The Position

Fairfield Inn & Suites by Marriott hotel located in Mansfield, MA located at 50 Reservoir St. is looking for a Full -Time Front Desk Supervisor (with comprehensive benefits). We want you to join our team at the Fairfield Inn & Suites as our Front Desk Supervisor! At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff. Refer someone after you join and earn up to $500 !!! Pay: $21 - $23 Per Hour Responsibilities: The Front Desk Supervisor (FDS) is responsible for the success of the front desk, ensuring outstanding guest satisfaction. The FDS assists in all areas of the hotel to achieve and maintain Fairfield Inn, and Lafrance Hospitality standards. Works to achieve a friendly atmosphere for fellow associates and hotel guests Displays exemplary performance as an example for the staff to emulate Performs training and revenue management strategies with the staff Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed Produces accurate financial reports on time Ensures that policy and procedure are followed and administered consistently Understands local health and safety codes Is knowledgeable about all brand standards Maintains a positive, cooperative work environment between personnel and management Schedule: Available both AM & PM shifts Keywords: customer service, receptionist, administrative, front desk

Requirements

Minimum 1-2 years hotel front desk experience required
Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
Comfortable with hotel computer reservation systems
Ability to teach adult learners
Available to work a flexible schedule ( Nights & weekends )

Responsibilities

The Front Desk Supervisor (FDS) is responsible for the success of the front desk, ensuring outstanding guest satisfaction.
The FDS assists in all areas of the hotel to achieve and maintain Fairfield Inn, and Lafrance Hospitality standards.
Works to achieve a friendly atmosphere for fellow associates and hotel guests
Displays exemplary performance as an example for the staff to emulate
Performs training and revenue management strategies with the staff
Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
Produces accurate financial reports on time
Ensures that policy and procedure are followed and administered consistently
Understands local health and safety codes
Is knowledgeable about all brand standards
Maintains a positive, cooperative work environment between personnel and management