Front desk Manager

24-7 Hotel Management•Nashville, TN

121d•$45,000 - $48,000

About The Position

The Front Desk Manager leads the hotel front office team and oversees daily operations, including check-ins, check-outs, and reservations. The role focuses on delivering exceptional guest service, resolving concerns promptly, maintaining brand and hotel standards, and coordinating with other departments to support smooth hotel operations. The manager also supports revenue optimization through room sales and upselling, and fosters a professional, welcoming, and positive workplace.

Requirements

Minimum 2 years of hotel front desk experience.
Experience with hotel PMS systems such as SkyTouch, Opera, Choice Advantage, or similar.
Strong leadership, communication, and problem-solving skills.
Ability to multitask in a fast-paced environment.
Excellent customer service and conflict-resolution skills.
Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

At least 1 year in a supervisory or management role preferred.

Responsibilities

Lead, train, coach, and motivate the front desk team.
Ensure exceptional guest service and promptly resolve guest concerns.
Oversee daily front office operations, including check-ins, check-outs, and reservations.
Manage scheduling, payroll, and staffing levels.
Monitor guest satisfaction scores and implement improvements.
Ensure compliance with brand standards and hotel policies.
Handle cash and credit card transactions and daily audit procedures.
Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations.
Assist with revenue optimization by maximizing room sales and upselling opportunities.
Maintain a professional, welcoming, and positive work environment.