Front Desk Manager- Edgewood Center

Cornerstone Residential•Atlanta, KS

11d•Onsite

About The Position

The Front Desk Manager of the Edgewood Center (EC) is responsible to assist with the daily coordination of front desk personnel. The Front Desk Manager also assists the Property Manager with other duties as needed, particularly during any emergency situations. Duties assist Security Manager.

Requirements

Must be highly organized, calm, and able to administer and report on all property rules and policies.
Maintain a professional and respectful relationship with residents, vendors, contractors and other staff members.

Responsibilities

Ensure compliance of all residents, guests and contractors with entry and exit procedures for the building.
Hourly floor patrol to ensure safety and compliance with building rules and regulations, particularly regarding nonsmoking policies and trespassing, or any safety concern. Check all stairways and doors, and around the perimeter of the building.
Monitor the fire alarm system for the building.
Monitor the elevator system for the building.
Monitor the video coverage of hallways, kitchens and public areas, as well as front and back doorways.
Direct emergency personnel to proper locations.
Work with maintenance staff when needed to handle emergency situations.
Responsible for scheduling and supervising front desk staff.
Ensure communication log is being completed with each shift, that daily instruction is documented, and that all incidents are immediately and accurately reported.
Prepare all employee time sheets.
Handle all training and monthly meetings and updates for front desk staff.
Work with management to ensure that current procedures are being followed, and that the current procedures are meeting the needs of the Edgewood Center community.
Maintain guest and vendor on-site log and procedures.
Ensure standards of confidentiality and professionalism.
Alert management to any current or developing concerns regarding residents, guests or vendors.