Front Desk Assistant- Edgewood
About The Position
Cornerstone Residential is a property management company focused on providing exceptional service and maximizing revenue. They manage over 23,000 housing units across 229 communities. The company emphasizes resident and employee satisfaction to maintain high occupancy rates and foster community loyalty, aiming to create welcoming living environments and drive income growth for property owners. The Front Desk Assistant Manager of the Edgewood Center (EC) will assist with the daily coordination of front desk paperwork and personnel. This role involves working with the Property Manager and Assistant Property Manager on resident personal assistance requests and handling basic inventory reviews and supply needs. The goal is to consistently maintain a safe, secure, and welcoming environment by ensuring compliance with building procedures, completing documentation, responding to needs, and maintaining adequate inventory and supplies.
Requirements
- High school diploma or equivalent (GED).
- Minimum of one (1) year of customer service, administrative support, front desk, or related experience.
- Strong organizational and time management skills.
- Ability to work independently and exercise sound judgment in emergency and non-emergency situations.
- Effective verbal and written communication skills.
- Ability to maintain professionalism and confidentiality when interacting with residents, staff, and visitors.
- Basic computer proficiency, including Microsoft Office applications and email systems.
- Ability to work flexible schedules, including evenings, weekends, and holidays, as needed.
Nice To Haves
- Previous experience in a front desk, hospitality, security, concierge, residential community, or property management environment.
- Experience handling emergency response procedures and incident reporting.
- Knowledge of access control systems, security monitoring systems, and building operations.
- Associate degree in Business Administration, Hospitality, Property Management, or a related field.
- Two (2) or more years of experience in residential property management, senior housing, hospitality, security, or front desk operations.
- Prior supervisory or lead experience.
Responsibilities
- Ensuring compliance of all residents, guests, and contractors with entry and exit procedures for the building.
- Conducting hourly floor patrols to ensure safety and compliance with building rules and regulations, particularly regarding nonsmoking policies and trespassing, or any safety concern.
- Checking all stairways, doors, and the perimeter of the building.
- Monitoring the fire alarm system, elevator system, and video coverage of hallways, kitchens, public areas, and doorways.
- Directing emergency personnel to proper locations and working with maintenance staff during emergency situations.
- Coordinating reports and paperwork associated with the Front Desk and Security.
- Reporting to the Property Manager and Assistant Property Manager on paperwork required for compliance and staff reviews.
- Conducting twice-weekly reviews of basic inventory and supplies necessary for building operations and resident benefit, including cleaning, trash, and paper supplies.
- Administering and supporting all property rules and policies.
- Maintaining a professional and respectful relationship with residents, vendors, contractors, and other staff members.
Benefits
- Medical
- Dental
- Vision
- Supplemental Insurance available
- Employer paid Life, AD&D, LTD, and STD
- 401k Plan
- Paid Vacation Time
- Paid Sick Time
- Opportunity for career advancement and continued education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
