Front Desk Manager

Talent Acquisition at Blue Water•Ocean City, MD

6d•Onsite

About The Position

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team!

Requirements

Excellent oral and written communication skills
Friendly and respectful phone manner
Basic computer knowledge
Customer-focused and the ability to perform job duties in a fast-paced environment
Strong attention to detail
Proven superior customer service experience
High school diploma or GED Equivalent
2-3 years of Office Manager or Supervisor experience
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
Excellent communication skills
Excellent problem-solving and Complaint-resolution skills

Nice To Haves

Previous experience in customer service and/or hospitality industry preferred

Responsibilities

Registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Obtaining or receiving tickets and merchandise, totaling bills, accepting payments, and making changes for customers in the camp store.
Assisting with the essential functions of the resort Café.
Ensure that each guest receives outstanding service by providing a guest-friendly environment.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Take messages and redirect calls to appropriate offices.
Inform customers about payment methods and verify their credit card data.
Register guests, collecting necessary information (like contact details and exact dates of their stay).
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Operate office equipment, such as scanners and printers.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.
Operate the computer reservation system.
Maintain updated records of bookings and payments.
Perform clerical tasks as needed (sorting mail, filing, etc.).
Provide local information on restaurants, unique sites, activities, etc.
Effectively operate the POS system to correctly assign payments for tickets and merchandise, including accepting payments and providing accurate change.
Calculate sales discount to determine the price.
Understand the essential functions of the resort café, including making coffee, scooping ice cream, and making milkshakes.
Maintaining upkeep and cleanliness of the café by sweeping floors and wiping counters.
Performs other duties as assigned.
Provides regular and reliable attendance.