Front Desk Manager

ONIX GROUP LLC•Rehoboth Beach, DE

1d•Onsite

About The Position

Onix Hospitality, with over 20 years of experience, owns and manages eight award-winning hotels in the Mid-Atlantic region and Florida. We operate over 1,000 hotel rooms and serve more than half a million customers annually. We are currently looking for a Front Desk Manager to join our team. Onix Hospitality rewards its employees for their hard work and dedication to providing the best service possible with a wide range of benefits and perks.

Requirements

High school graduate or equivalent.
Minimum of One (1) year Hotel Front-Desk Supervisory Experience.
Experience handling cash, accounting procedures and general administrative tasks.

Nice To Haves

Associates or Bachelor’s degree preferred.

Responsibilities

Directly supervises all front office personnel and ensures proper completion of all front office duties.
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.
Ensures that all associates are adhering to all hotel policies, standards, procedures, and regulations.
Performs in all front office functions.
Has total responsibility for hiring, training and development of all associates working for the front office.
May be responsible for the breakfast area at some locations.
Assists the general manager in all areas to ensure smooth operations.
Ensures that front desk operations are working in a professional manner at all times.
Responsible for the smooth, efficient, and professional operation of all front office and pantry areas.
Ensures that all procedures and policies are in place and followed and initiates additional tasks to improve existing procedures and guest satisfaction.
Conducts audits and controls on a regular basis.
Communicates with accounting in case of any irregularities.
Coaches and counsels associates whenever appropriate.
Strictly follows bank-out procedures and cash handling procedures.
Deals with any guest requests and problems and satisfies their needs within acceptable guidelines.
Ensures that all VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the room.
Knows all frequent customers and is familiar with their special requests and ensures that their needs are met.
Determines weekly schedule, adjusts according to business demands.
Is familiar with cultural differences and knows correct behavior for each culture, as well as different protocols and etiquette.