Front Desk Manager
SSH DT Portland LLC•Portland, ME
•Onsite
About The Position
DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth. We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance.
Requirements
- Previous hotel front desk or hospitality management experience preferred
- Strong leadership and communication skills
- Excellent customer service abilities
- Experience with hotel PMS systems preferred
- Flexible schedule, including evenings, weekends, and holidays
Responsibilities
- Supervise, train, and support front desk team members
- Deliver exceptional guest service and resolve guest concerns
- Manage staff scheduling and shift coverage
- Oversee check-in and check-out operations
- Monitor reservations, occupancy, and revenue opportunities
- Ensure compliance with hotel policies and brand standards
- Coordinate with housekeeping and maintenance for room readiness
- Prepare reports and assist with operational planning
Benefits
- Competitive salary (based on experience)
- Health, dental, and vision insurance
- Paid time off
- Employee discounts at Hilton Hotels & Resorts properties
- Career growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
