Front Desk Manager

The Marcus Corporation•Milwaukee, WI

17d•Onsite

About The Position

The Pfister Hotel is seeking a Front Office Manager to lead our Front Desk team and uphold the service excellence that has made The Pfister a Milwaukee landmark for generations. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

Requirements

2+ years of leadership experience in Front Office, Guest Services, or Hotel Operations, preferably in an upscale or luxury hotel environment.
Proven ability to lead, coach, and develop associates while fostering a positive team culture.
Strong commitment to delivering exceptional guest experiences and resolving guest concerns effectively.
Excellent communication, interpersonal, and problem-solving skills.
Experience with hotel property management systems (PMS) and general computer proficiency.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
Availability to work a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Responsibilities

Lead and develop the Front Desk team by coaching, training, and motivating associates to deliver exceptional luxury guest service.
Oversee daily Front Desk operations, including arrivals, departures, room assignments, VIP guests, and service recovery efforts.
Create and manage staff schedules to ensure optimal coverage while meeting labor and productivity goals.
Serve as a visible leader for guest satisfaction, proactively engaging with guests and resolving concerns in a professional and timely manner.
Partner with Housekeeping, Reservations, Sales, Security, and other departments to ensure a seamless and memorable guest experience.
Maintain operational and financial controls, including cash handling, billing accuracy, guest folios, and compliance with hotel policies and procedures.

Benefits

Health Insurance eligible after 30 days of employment
Company-paid Life Insurance
Competitive Pay
Early Wage Access
Paid Time Off
Discounted Monthly On-Site Self-Parking
Discounted Dry Cleaning
Cell Phone reimbursement
401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities
Ability to transfer between properties while maintaining service longevity
Complimentary, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters