FRONT DESK MANAGER - Charlestown

Everybodyfights•Charlestown, MA

11d

About The Position

The Front Desk Manager is responsible for helping create and maintain a high-quality fitness facility and customer-service experience. The role oversees facility cleanliness and equipment readiness and ensures Front Desk Managers have the resources and support needed to manage their teams. The manager collaborates with vendors, custodial staff, and internal teams so Front Desk and Training staff can focus on members’ experience. This is a hands-on, collaborative, and flexible role with a broad scope that includes equipment repairs and vendors, accessory supplies, AV and audio repairs, preventive-maintenance contracts, Front Desk Managers, and customer-service back-end concerns. The manager works with facility vendors and teams to minimize interruptions to members’ experience and uses strong interpersonal and communication skills to work with custodians, contractors, EBF team members, members, and the general public. The role requires managing ongoing, concurrent, and shifting duties. The manager oversees the execution of the listed responsibilities and is expected to perform them personally when they are not completed by direct reports, meeting the expected standard. Success is measured through monthly retention, facility budget, equipment, and front desk metrics. The role also requires responding to emails within 30 minutes, communicating items to teams, submitting daily, weekly, and monthly checklists, using the employee Ops portal, and submitting feedback and suggestions from members and staff.

Requirements

Exemplary interpersonal and communication skills.
Ability to manage ongoing, concurrent, and shifting duties with competence and flexibility.
Ability to work effectively with custodians, contractors, team members, members, the general public, vendors, and suppliers.
Ability to prioritize effectively, adapt goals as company needs change, and drive results through others.
Demonstrate initiative, enthusiasm, integrity, persistence, and professional credibility.
Build trusting relationships and make decisions in the best interest of the company.
Respond to emails within 30 minutes.

Responsibilities

Oversee IT/AV equipment.
Oversee construction, repair, and cleaning of the four walls.
Oversee preventative maintenance checks and reports.
Address and report facilities issues.
Oversee incident reports and membership communication.
Conduct facility walkthroughs.
Oversee and support Front Desk Managers.
Coordinate with vendors and suppliers, including those providing cleaning, towels, and supplies.
Oversee the Pro Shop.
Respond to emails within 30 minutes.
Communicate relevant items to the teams.
Submit daily, weekly, and monthly checklists.
Use the employee Ops portal.
Submit feedback and suggestions from members and staff.
Work to meet monthly retention, facility budget, equipment, and front desk metrics.