Front Desk Manager

BRIDGETON HOLDINGS GROUP • Miami, FL

10d • $52,000 - $60,000 • Onsite

About The Position

Sheraton Miami Airport Hotel & Executive Meeting Center is looking for a Front Office Manager to join our team! As the Front Office Manager, you will oversee and manage the daily operations of the Front Office Department, ensuring exceptional guest service and efficient hotel operations. You will be responsible for leading the front desk team, maintaining high service standards, managing guest relations, and supporting overall hotel performance. The Front Office Manager plays a key leadership role in creating positive guest experiences and fostering a professional, service-oriented environment.

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field, or an equivalent combination of education and work-related experience.
• Previous hotel front office experience required; supervisory or management experience preferred.
• Strong organizational and time management skills.
• Strong leadership and communication skills; able to delegate tasks and communicate respectfully and effectively.
• Excellent customer service and problem-solving abilities.
• Experience with hotel property management systems (PMS) preferred.
• Knowledge of Microsoft Office Suite or related software.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Must be able to withstand prolonged periods of standing and/or walking.
• Ability to sit at a desk and work on a computer for prolonged periods of time.
• Must be able to lift 30 pounds at times.

Nice To Haves

• Supervisory or management experience preferred.
• Experience with hotel property management systems (PMS) preferred.

Responsibilities

• Oversee all Front Office functions, including guest registration, room assignments, billing, and guest departures.
• Monitor guest satisfaction and resolve guest concerns promptly and professionally.
• Manage front office staffing levels and organize employee schedules.
• Ensure accuracy of guest accounts, cash handling procedures, and daily reports.
• Coordinate with Housekeeping, Maintenance, Sales, and other departments to ensure seamless guest experiences.
• Maintain records and prepare operational and performance reports.
• Assist in recruiting, hiring, onboarding, and training front office staff.
• Ensure compliance with safety, security, and hospitality standards.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager