Front Desk / Manager-in-Training - Scenthound
About The Position
Scenthound is seeking a friendly, organized Front Desk team member to welcome dogs and their parents, encourage membership sign-ups, and keep the front of house running smoothly while learning how the Scenter operates. This hands-on role offers a path into Manager-in-Training and further leadership roles for someone eager to learn, grow, and take on more responsibility. The position involves providing a warm, professional customer experience, supporting sales and scheduling, maintaining accurate records, and keeping the lobby clean and stocked. The employee will cross-train in other Scenter roles, learn opening and closing procedures and key business metrics, and may support onboarding and training as their skills develop. Total pay is listed as $24–29 per hour, consisting of base pay of $18–20 per hour plus an average of $6–9 per hour in service tips. Merit-based raises are available as skills and leadership grow.
Requirements
- Customer service, retail, hospitality, or sales experience is preferred.
- Comfort with sales conversations and membership goals.
- Confidence and empathy when handling and working with dogs of all sizes and temperaments.
- Ability to lift up to 70 pounds and stand for long periods, with or without reasonable accommodation.
- Strong organizational and time-management skills.
- Basic computer and point-of-sale comfort.
- A reliable means of getting to work.
- Willingness to work in a smoke-free environment.
- Warm, clear communication with dog parents and teammates.
- People-first, sales-minded approach.
- Coachability and eagerness to learn the business.
- Comfort with goals and basic business metrics.
- Ability to give and receive constructive feedback.
- High standards and attention to detail.
Nice To Haves
- Customer service, retail, hospitality, or sales experience.
Responsibilities
- Greet dogs and dog parents, check dogs in and out, and provide a warm, professional experience.
- Explain the Scenthound wellness model, convert trials to memberships, and work toward sales and rebooking goals.
- Support scheduling and the daily flow of the front of house.
- Log each dog's health indicators and details in the S.C.E.N.T. Check app.
- Handle client questions and concerns professionally and follow through.
- Keep the lobby and front of house clean, stocked, and on-brand.
- Support payments, point-of-sale transactions, and accurate record-keeping.
- Cross-train in Scent Tech (Dog Bather) and Member Associate roles to understand the full operation.
- Shadow and assist with opening and closing procedures.
- Learn how the team drives trial conversion, membership sales, rebooks, productivity, and average ticket value.
- Support onboarding and training of new team members as skills develop.
- Perform other tasks as assigned by the Scenter Manager.
Benefits
- 401(k) retirement plan
- Complimentary Scenthound membership for your own dog
- Merit-based raises as skills and leadership grow
- Eligible for overtime, paid sick leave, and meal and rest breaks per California law
- Free food and snacks
- Free uniforms
- Health insurance
- Training and development
- Employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
