Full-Time Front Desk Lead

ImageCare Radiology • Middletown Township, NJ

4d • Onsite

About The Position

The Front Desk Lead is responsible for answering incoming and internal telephone calls, scheduling patient appointments, taking messages, and assisting the manager with daily operations. This role involves coordinating department schedules, managing staffing, facilitating new employee training, and maintaining company-wide metrics. The position also requires keeping offices clean, operational, and professional.

Requirements

• At least 2 years of previous experience as a receptionist in an ambulatory or acute care setting.
• Experience in employee management.
• Must be vaccinated with the yearly flu shot.

Responsibilities

• In a lead role, assist and support the first line of Reception or Department manager with daily operations with a thorough working knowledge of all department functions and minimal supervision.
• Assist Department manager with supervisory needs as instructed.
• Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Answer telephones efficiently and timely, using appropriate follow-through in screening and transferring all calls. Accurately document and distribute messages accordingly. Maintain knowledge of all providers’ scheduling attributes, and proper transfer of calls.
• Monitor and order office supplies to ensure adequate stock is always available.
• Responsible for daily statistics reports.
• Resolve patient concerns in a positive and timely manner, focusing on patient service excellence.
• Serve as a liaison among leads, staff, and C-level executives.
• Perform general clerical duties including faxing, copying, distribution of memos and daily schedules etc. as needed.
• Orient and train current and new employees to Reception duties.
• Maintain knowledge & problem-solving skills.
• Alert supervisor of ongoing daily activities.
• Ensure all staff trains and stays up to date with HIPAA training.
• Maintain HIPAA practices and HIPAA training.
• Travel may be necessary among ImageCare Silos.
• Other duties may be assigned as needed.

Benefits

• Medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed