Front Desk Lead
ARI Apartment Management•Greensboro, NC
•Onsite
About The Position
The Front Desk Lead is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting front desk team members. This role serves as a point of contact for guest concerns, assists with staff training, and helps maintain efficient and professional hotel operations.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of hotel front desk or hospitality experience.
- Previous supervisory or leadership experience preferred.
- Proficiency in hotel property management systems (PMS) and Microsoft Office.
- Strong customer service, communication, and problem-solving skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to work in a fast-paced hospitality environment.
Responsibilities
- Welcome guests and provide a positive first impression of the hotel.
- Manage guest check-ins and check-outs accurately and efficiently.
- Address guest inquiries, requests, complaints, and service recovery situations.
- Ensure high levels of guest satisfaction and service excellence.
- Supervise front desk staff during assigned shifts.
- Monitor reservation systems and room availability.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Handle cash, credit card transactions, and daily reconciliations.
- Prepare and review daily reports, occupancy information, and shift handovers.
- Assist with onboarding and training new front desk associates.
- Coach team members on customer service and operational procedures.
- Provide shift coverage when needed and assist with scheduling.
- Communicate operational updates and guest issues to management.
- Maintain accurate guest records and billing information.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Manage VIP arrivals, group check-ins, and special requests.
- Support audits and compliance requirements.
Benefits
- Comprehensive medical, dental and vision benefits
- 401K
- 401K match
- Short Term Disability
- Long Term Disability
- Life Insurance
- Medical Advocacy Program
- Paid time off
- Paid Holidays
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
