Front Desk Lead

Gibbons Whistler•Whistler, BC

8d•CA$24 - CA$25•Onsite

About The Position

The Adara is a modern boutique hotel in the heart of Whistler Village, just steps from the lifts, world-class dining, and shopping. Our Scandinavian-inspired design blends contemporary comfort with Whistler’s rustic charm, creating a warm and stylish getaway for our guests. We’re looking for a Front Desk Agent to join our team and be the first point of contact for guests. In this role, you’ll deliver exceptional service, assist with check-ins and check-outs, and help create the welcoming, memorable experience that defines Adara.

Requirements

Full Time Availability
Previous front desk or hospitality leadership experience.
Friendly, personable, and professional with strong communication skills.
Confidence coaching, training, and supporting team members
Detail-oriented with strong problem-solving abilities.
Comfortable using Microsoft Office; PMS system experience is a plus.
Ability to work well within a team environment.
Second language is an asset.
Must have a valid driver’s license.
Must have secured housing (staff accommodation not available)

Responsibilities

Lead daily Front Desk operations and set the standard for exceptional guest service
Welcome guests and oversee smooth check-ins, check-outs, and reservations
Support, coach, and mentor Front Desk team members throughout each shift
Assist with onboarding and training new employees
Handle guest concerns and service recovery with professionalism and confidence
Ensure departmental standards, policies, and procedures are consistently followed
Assist with scheduling, shift coordination, and operational priorities alongside the Front Office Manager
Complete daily administrative tasks, reporting, and cash handling procedures
Assist with valet parking when required
Foster a positive, collaborative, and high-performing team culture

Benefits

$23.00 - $25.00 hourly wage based on experience and qualifications plus tips!
50% off food & beverage at all Gibbons venues
Adventure perks: 20% off The Adventure Group for you and your friends & family
Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
Wellness perks: 20% off at The Spa at Whistler
Exclusive partner discounts at local Whistler businesses
Flexible schedules and a supportive team culture
Access to community events and staff appreciation nights
Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.