Full-Time Front Desk Lead

ImageCare Radiology•Middletown, NJ

3d•Onsite

About The Position

The Front Desk Lead is responsible for answering incoming and internal telephone calls, scheduling patient appointments, taking messages, and assisting the manager with daily operations. This role involves coordinating daily schedules, managing department staffing, facilitating training for new employees, and maintaining company-wide metrics. The Front Desk Lead also ensures offices are kept clean, operational, and professional.

Requirements

At least 2 years of previous experience as a receptionist in an ambulatory or acute care setting.
Experience in employee management.
Monday - Friday 9:00am - 5:30pm schedule availability.

Responsibilities

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives, and the general public.
Schedule patient appointments for tests with other professionals.
Take messages for physicians, staff, and supervisors.
Assist the manager in coordinating daily department schedules and activities.
Assist in managing department staffing and coordinate employee vacations, sick days, and lunch schedules.
Facilitate training of new employees and coordinate staff assignments.
Assist in upkeeping company-wide metrics by engaging staff, analyzing reports, and remediating as needed.
Keep offices clean, operational, and professional at all times.
In a lead role, assist and support the first line of Reception or Department manager with daily operations with a thorough working knowledge of all department functions and minimal supervision.
Assist the Department manager with supervisory needs as instructed.
Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
Answer telephones efficiently and timely, using appropriate follow-through in screening and transferring all calls.
Accurately document and distribute messages.
Maintain knowledge of all providers’ scheduling attributes and proper transfer of calls.
Monitor and order office supplies to ensure adequate stock is always available.
Prepare and manage daily statistics reports.
Resolve patient concerns in a positive and timely manner, focusing on patient service excellence.
Serve as a liaison among leads, staff, and C-level executives.
Perform general clerical duties including faxing, copying, distribution of memos and daily schedules.
Orient and train current and new employees to Reception duties.
Maintain knowledge and problem-solving skills.
Alert supervisor of ongoing daily activities.
Assist in ensuring all staff trains and stays up to date with HIPAA training.
Maintain HIPAA practices and HIPAA training.
Travel may be necessary among ImageCare Silos.
Perform other duties as assigned.