Front Desk Lead

Sportyard • Charleston, SC

2h • $22 - $26 • Onsite

About The Position

As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly. If the front desk is dialed, the whole facility runs smoother. This is active leadership.

Requirements

• Must be 18+
• Prior experience leading or training others
• Strong communication skills
• Comfortable handling escalations
• Willing to work peak hours
• Experience in hospitality, fitness, or customer-facing leadership
• Ability to stay calm under pressure
• Ability to enforce policies without being rude
• Take pride in running a clean operation

Responsibilities

• Ensure shifts start prepared and staffed.
• Keep lines manageable during peaks.
• Ensure associates know their roles and priorities.
• Operate the retail/snack bar smoothly.
• Ensure bookings, waivers, and passes are correct.
• Resolve or escalate issues immediately.
• Prevent recurring system mistakes.
• Handle complaints or confusion professionally.
• Explain policies clearly.
• Know when to hold the line versus escalate.
• Model calm, professional behavior.
• Provide real-time feedback to staff.
• Help onboard new front desk staff.
• Keep the Ops Manager informed.
• Flag trends, not just incidents.
• Ensure no surprises at the end of the shift.

Benefits

• Unlimited Sportyard membership
• Priority shifts and event opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed