Front Desk Monitor (Lead)

Associated Asset Management (AAM) • Prescott Valley, AZ

9d • Onsite

About The Position

This front desk lead role is ideal for someone with strong customer service and communication skills who enjoys creating a welcoming experience for residents and visitors. Responsibilities include answering inbound calls, managing the reception area, issuing badge privileges, and providing professional, hospitable support while upholding community policies and procedures in a timely and accurate manner.

Requirements

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception areas and inbound calls as well as assist with various administrative projects.
• Must be familiar with the alarm system, keycard access system and computer literate. Monitors pickups/deliveries.
• Responsible for monitoring front desk and amenity activity
• Responsible for creating and publishing the Monitor's work schedules
• Assist in organizing new activities and events, generate all sign up sheets for any upcoming classes or events, issue badges update forms, keep data base accurate and keep all information current in files.
• Must be available to work flexible hours including morning, night and weekend shifts, when needed.
• Assisting Community Manager with event calendar, digital display, maintain accurate files and correct resident contact information, update online calendar, manage guest pass records
• Performs other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed