Front Desk Lead

NFC Amenity Management•Baltimore, MD

12h

About The Position

The Front Desk Lead is responsible for ensuring a warm welcome and fond farewell for all clients and guests, maintaining a professional and friendly service across all shifts. This role involves staying informed about local events, maintaining open communication with the Area Director, and ensuring the concierge desk is tidy and clean. The Lead will review daily operational documents, assist the Area Director with scheduled callouts, and may be required to cover extra shifts. Additionally, the Lead will communicate uniform needs, report equipment malfunctions, and support the Area Director in staff training. The position also involves actively contributing suggestions for property enhancement.

Requirements

Front Desk Management
Hospitality Management
Outgoing Personality
Teamwork
Mentoring
Detail-Oriented
Proactive
Scheduling
Accuracy
Training & Teaching Others
Client Relationship Skills
Financial Management
Legally allowed to work in the US

Responsibilities

Stay abreast of local happenings, events, and offerings.
Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
Ensure the concierge desk is always tidy and clean.
Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
Assist the Area Director with scheduled callouts.
Cover extra shifts if no trained associates are identified.
Communicate all uniform needs with the Area Director.
Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
Support the Area Director in effectively training staff.
Actively contribute suggestions for enhancing the property.