Front Desk Lead | Senior Living

Wesley Des Moines•Des Moines, WA

6d•Onsite

About The Position

Enrich the lives of older adults through community, choice, and continuing care in the Front Desk Lead role. The Front Desk Lead serves as the initial introduction to Wesley communities. This includes residents, employees, vendors and visitors. Promotes exceptional customer focus in all interactions. Additionally, the Front Desk Lead supports new hires and ongoing quality of services by providing team oversight and training. Find your sense of belonging at Wesley!

Requirements

Proficient use of multi-line telephone and ability to use radio.
Pleasant demeanor and excellent interpersonal skills.
Ability to handle frequent interruptions and hostile and emotionally upset customers in a mature, sensitive and professional manner.
Exemplify leadership skills to motivate and encourage teamwork to accomplish administrative goals and objectives.
Proficiency in Microsoft Office suite.
Be receptive to learning and training staff on innovative technology solutions.
Must be self-motivated and possess the ability to work independently organizing, prioritizing and coordinating multiple tasks to completion.
Ability to maintain confidentially at all times regarding residents and business matters.
Demonstrated ability to read, write, speak and understand the English language to communicate with residents, visitors and team members.

Responsibilities

Supports new hires and ongoing quality of services by providing team oversight and training.
May support specialized billing for Care Center operations.
May assist with scheduling and other advanced administrative support needs.
May serve as the primary Front Desk team member during normal business hours.
Cordially and professionally greets and direct residents, visitors, and team members via phone, in person and email.
Become familiar with team members role and/or functions in order to properly route calls, emails and in-person inquiries.
Establish and maintain professional relationships with residents, team members, visitors and vendors.
Ensure adequate inventory of office supplies, organization of workroom and business machinery.
Ability to view and coordinate meeting room activity, scheduling, publishing and disseminating related information as needed.
Perform administrative support such as record management, reporting, mail distribution, invoicing, and database management.
Assists in ensuring the safety of residents, team members, and visitors by identifying and reporting potential safety hazards to appropriate managerial staff.
Reports on resident emergency responses (RER).
Perform other duties and projects as assigned.

Benefits

medical insurance (full time and ACA eligible)
dental (full time)
vision (full time)
group life (employee only coverage - full time)
combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year.
PTO accrual rate increases after two years of service and again after five years of service.
6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff)
1 Personal Holiday of Choice per year (excluding on-call staff)
403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes.
5-year vesting schedule for the company match
on-demand pay through Dayforce Wallet
Employee Assistance Program (EAP), which is 100% company paid.
Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement.
food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace.
recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee.