Front Desk Lead
Art of Problem Solving•Frisco, TX
•Onsite
About The Position
As a full-time Front Desk Lead at the AoPS Frisco location, you will play a key role in helping your campus grow and flourish. In this role, you will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.
Requirements
- A proactive, initiative-taking approach to problem-solving
- The ability to gain a deep understanding of AoPS Academy operations and culture
- A commitment to supporting enrollment goals
- Experience confidently interacting with customers
- Strong organizational and computer skills
- Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
- Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
- Ability to work both independently and collaboratively
- Flexibility to effectively solve problems under pressure
- Administrative and/or customer service experience
- Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
- Motivated to learn new technologies
- Maintains customer confidentiality
- Excited about our mission of motivating high-performing students
- Ability to lift up to 25lbs
- Must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.
Nice To Haves
- Experience interacting with families and students (elementary through high school) preferred
Responsibilities
- Serve as an intermediary between the Front Desk Associates and the full-time campus team, supporting campus operations and helping ensure the front desk team is set up for success
- Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance
- Assist with outreach and inreach events, helping coordinate front desk involvement and presence
- Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
- Warmly welcome both current and prospective students and their families
- Manage and respond to customer inquiries both by phone and email
- Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
- Use internal database to generate reports and lists, and perform data entry tasks
- Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
- Organize and prepare classroom and office supplies
- Take inventory to support campus operations
- Supervise students between classes
- Perform light cleaning duties and tidying up the facility
- Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
- Assist full-time staff with other campus procedures to ensure things are running smoothly
- Other duties as assigned
Benefits
- Multiple options for Medical, Dental and Vision plans
- 401k retirement plan with company match
- PTO plan and supportive leadership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
