Front Desk/Intake Coordinator
About The Position
M & M Roofing, Siding & Windows is a growing, customer-focused exterior remodeling company serving the Houston market. We are known for quality workmanship, responsive customer service, and a strong team culture. As we continue to grow, we are seeking a dependable, professional, and organized Front Desk / Office Coordinator to support our office operations and provide an exceptional first impression for customers and visitors. This is a great opportunity for someone who enjoys working in a fast-paced office environment, has strong communication skills, and takes pride in staying organized while supporting both customers and internal teams.
Requirements
- Strong customer service and communication skills
- Experience answering high-volume phones in a professional office environment
- Experience using phone systems such as RingCentral or similar platforms
- Strong Microsoft Office skills, including Word, Excel, and Outlook
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced office environment
- Professional phone presence and positive attitude
- Dependable, coachable, and team-oriented
Nice To Haves
- Previous front desk, receptionist, office coordinator, or administrative assistant experience
- Experience supporting multiple departments within an office environment
- Bilingual Spanish is a plus but not required
Responsibilities
- Answer incoming calls professionally and courteously
- Route calls to the appropriate department or team member
- Greet visitors, customers, and vendors in a professional manner
- Provide a positive first impression of the company
- Assist customers with general questions and direct inquiries appropriately
- Maintain professionalism, empathy, and urgency with all customer interactions
- Maintain organized digital and physical files
- Assist with scheduling appointments and calendar coordination
- Support office staff with administrative tasks and reporting
- Process incoming and outgoing correspondence and emails
- Monitor and maintain office supplies and administrative needs
- Assist with data entry and maintaining accurate records
- Support management with various office coordination tasks
- Utilize phone systems such as RingCentral or similar platforms
- Manage company email communications professionally
- Maintain accurate information within company systems and databases
- Use Microsoft Word, Excel, and Outlook for daily office tasks
- Assist with basic document preparation and organization
Benefits
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Professional and supportive office environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
