Front Desk Coordinator

Nephrology Associates of Northern Illinois and Indiana•Englewood, NJ

12d•$18 - $20•Onsite

About The Position

NANI is seeking a professional, friendly, reliable, patient-focused, and detail-oriented Front Desk Coordinator to join their team. This role involves providing all front desk activities for patients with kindness and professionalism in a collaborative environment. Responsibilities include reception duties, scheduling appointments, registering patients, verifying insurance, responding to telephone calls/patient inquiries, calculating and receiving payments for medical services, and updating patient information in an electronic medical records software system.

Requirements

1+ years of receptionist experience or experience in a medical office preferred
High school diploma or equivalent
Must have a positive, friendly attitude
Ability to use computer software, including Microsoft products and scheduling software
Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment
Strong communication and organizational skills
Excellent interpersonal skills and high level of compassion

Nice To Haves

Second language proficiency a plus

Responsibilities

Make a great impression on our patients
Check-in and check-out patients
Enter and update patient registration information into the computer system. Obtain insurance information, copy insurance cards, collect/verify referral status and necessity based on insurance type.
Collect patient co-pays and payments following established office guidelines.
Answer incoming phone calls.
Confirm upcoming patient appointments.
Maintain patient records, including filing of diagnostic test reports and updating records as needed and by pulling/filing of patient records, requesting updated test results and hospital face sheets.
Upload/scan patient information and documentation into electronic medical record.
Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules. Provide accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed to the patient.
Document all calls, correspondence and encounters with patient according to established guidelines. Fulfill records requests as needed.
Order supplies for the office/physician practice.
Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law.
Perform other duties as assigned.