Front Desk Admin / Intake Specialist

Clarity Counseling Center•Wilmington, NC

13d•Onsite

About The Position

Front Desk Admin / Intake Specialist Status: W-2 Part-Time Employee, Hourly, Non-Exempt Compensation: $20.00/hr, paid biweekly Hours: 20-25 hours per week during Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time. Location: This is an onsite position at our Wilmington, NC office

Requirements

Associate’s Degree preferred
Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred
Prior operations as well as group practice environment experience
If remote, must have a dedicated workspace free from any distractions during expected work hours.
Confidentiality and a strong work ethic
Outstanding customer service point-of-view
Strong organizational skills and attention to detail
Emotional maturity, natural collaboration
Positive attitude and sense of humor
Enhanced problem-solving skills and initiative in addressing administrative challenges.
Growth-minded
Excellent verbal and written communication skills
Experience with CPT codes and EHR systems
Experience with accounts receivable

Responsibilities

Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointments
Ability to listen closely, communicate clearly, and think critically
Support and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours.
Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services.
Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples’ sessions or special events
Support onboarding of new clinicians to the practice according to the practice procedures, create and update procedures (SOPs) as applicable.
Additional responsibilities include providing back-up for general office duties, including answering non-client phone calls, supporting other non-client scheduling, uploading paperwork, and other miscellaneous tasks
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Proficient with Microsoft Office Suite and Google Suite or similar software.
If remote, must be online and working during dedicated work hours.
Other duties as assigned