Front Desk Insurance Receptionist

Deland, Gibson Insurance•Franklin, TN

2d•Hybrid

About The Position

Deland, Gibson Insurance Associates is a Massachusetts independent insurance agency with 125 years of history and a decidedly modern outlook - voted one of the Best Agencies to Work For by Insurance Journal, a Trusted Choice agency, and Five Star Accredited. As our Front Desk Receptionist, you’ll be an important part of creating a welcoming, professional experience for our clients, visitors, and team. Whether a client is calling regarding their insurance policy, stopping in to drop off paperwork, or simply needs help figuring out who to speak with, you’ll be the person who makes it easy. You’ll provide administrative and front-office support to our Account Managers, Client Advocates, and Producers across Personal Lines, Commercial Lines, and Employee Benefits, giving you exposure to the agency as a whole. No insurance experience or license is required. We’re looking for someone who is organized, personable, dependable, and calm under pressure - someone who takes pride in creating a well-run office and genuinely enjoys helping others.

Requirements

Previous customer service, administrative, or reception experience preferred
Strong verbal and written communication skills and a naturally welcoming personality
Proficiency with Microsoft Office, particularly Outlook, Word, and Excel
Excellent organizational skills and attention to detail
A proactive, dependable approach and willingness to take initiative
A genuine team-first attitude and willingness to help wherever needed
Reliable, consistent on-site presence at our Franklin office

Responsibilities

Welcome clients, visitors, carrier representatives, and vendors with a warm and professional attitude
Create a positive experience for clients from the moment they walk through the door
Keep the reception area, conference rooms, and common spaces welcoming, organized, and client-ready
Prepare meeting and training rooms for client meetings, carrier visits, and team events
Answer a multi-line phone system professionally and connect callers with the appropriate team member across Personal Lines, Commercial Lines, and Employee Benefits
Take accurate and complete messages, including the caller’s name, callback number, policy or account information, and reason for calling
Recognize time-sensitive client needs - such as claims, cancellation notices, or requests for insurance ID cards and quickly connect them with the right person
Monitor the general agency inbox, respond to routine inquiries, and route questions to the appropriate department
Schedule appointments and maintain the conference room calendar
Sort and distribute incoming mail, including carrier correspondence, policy documents, and payments, in accordance with agency procedures
Handle copying, scanning, faxing, and outgoing mailings, including renewal and open enrollment materials
Order and maintain office and kitchen supplies
Assist with agency projects, events, and seasonal initiatives as needed