Guest Service Rep

Hotel Andaluz•Albuquerque, NM

1d•$14 - $15•Onsite

About The Position

Join Legacy Hospitality as a Front Desk Host and become the face of the hotel creating strong first impressions and seamless guest experiences. In this role you will welcome guests, manage reservations, and ensure every stay runs smoothly from arrival to departure. If you enjoy working with people and thrive in a fast-paced setting, this is your opportunity. We offer competitive pay, full benefits, and a culture where your work is valued and recognized.

Requirements

Strong communicators with a guest-first mindset.
Professional, polished, and detail-oriented.
Able to multitask and stay organized in a fast-paced environment.
Calm under pressure with strong problem-solving skills.
Positive, respectful, and team-oriented.
Stand and walk for extended periods up to 8 hours per shift.
Use computers, phones, and office equipment for extended periods.
Maintain focus and professionalism during busy shifts.

Nice To Haves

Previous hotel or guest service experience.
Familiarity with hotel systems or reservation platforms.

Responsibilities

Welcome guests and provide a friendly, efficient check-in experience.
Handle check-outs and ensure billing accuracy.
Manage reservations, room assignments, and special requests.
Answer phone calls and assist with guest inquiries.
Resolve guest concerns with professionalism and care.
Process payments and maintain accurate records.
Communicate with housekeeping and other departments to ensure smooth operations.
Work flexible schedules including mornings, evenings, weekends, and holidays.