Front Desk Host

Proper Hospitality Careers•San Francisco, CA

5d•Onsite

About The Position

The Front Desk Host is responsible for providing a warm and welcoming experience for guests, managing check-ins and check-outs efficiently, and resolving guest inquiries and issues. This role involves communicating with various hotel departments, handling administrative duties, and ensuring the safety and security of guests and the property. The Front Desk Host will work collaboratively with the team to maintain high levels of guest satisfaction.

Requirements

High School Diploma or equivalent required.
Strong communication skills, both written and verbal.
Exceptional interpersonal skills with the ability to remain calm and professional under pressure.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to sit or stand for extended periods of time.
Ability to occasionally lift or move up to 20 pounds.
Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems.

Nice To Haves

Previous experience in customer service or hospitality is preferred, but not required.
Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar) is a plus.

Responsibilities

Greet guests upon arrival and provide a warm, welcoming check-in experience.
Efficiently check in guests by verifying reservation details, processing payments, and assigning rooms.
Handle guest check-outs, ensuring all charges are accurately posted and guests depart with a positive impression.
Respond promptly and professionally to guest inquiries, requests, and complaints.
Resolve any issues or concerns that guests may have during their stay, ensuring satisfaction.
Provide information on hotel services, local attractions, and dining options, and assist with special requests.
Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations.
Handle incoming phone calls and direct them to the appropriate departments or assist with reservations.
Monitor the hotel’s email system and assist with online reservation inquiries.
Maintain accurate guest records and ensure all guest information is entered correctly into the system.
Process reservations and cancellations, ensuring efficient room allocation.
Assist with preparing reports, inventory checks, and ensuring front desk supplies are stocked.
Ensure the safety and security of guests, team members, and hotel property at all times.
Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines.
Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction.