Front Desk Host

Wrigley • Chicago, IL

6d • Onsite

About The Position

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! Floyd's 99 Barbershop in Wrigley is where the heart of Chicago meets fresh style and unbeatable energy. Nestled just blocks from the iconic Wrigley Field, our shop is surrounded by historic neighborhoods, local hotspots, and endless entertainment options, making it the perfect place to work hard and enjoy the city vibe. We're all about bringing unique, custom cuts to life in a relaxed, fun environment that clients and stylists alike love. Whether you're perfecting a classic style or getting creative with something new, our team is here to support and elevate each other-no egos, just a strong sense of community and passion for the craft. If you're looking for a place to grow, collaborate, and make an impact in a dynamic, high-energy environment, Floyd's 99 Barbershop in Wrigley is where you need to be! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answering phone calls
• Scheduling appointments
• Answering questions
• Taking messages for staff
• Speaking with customers about their desired services
• Giving customers pricing information
• Upselling treatments or products
• Generating quotes
• Figuring out wait times
• Assisting with general cleaning duties
• Maintaining a positive, seamless retail environment

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment
• Nationwide locations, making it easy to relocate while continuing your professional journey
• Competitive pay of $16.25/hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed