Front Desk Host
About The Position
This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! Imagine a place where your passion for cosmetology ignites, where you can work side-by-side with talented people who are constantly inspiring you to do better. That place is Floyd's 99 Barbershop on South University Boulevard! Fueled by passion and creativity, our team is dedicated to helping clients look and feel their best. If you see every day as an opportunity to do great things and make a positive difference, you could have a bright future at Floyd's. At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.
Requirements
- 2+ years of customer service experience in the retail, hospitality, or beauty industries
- Experience working in a fast-paced environment
- Fantastic collaboration skills with an ability to communicate over the phone and in person
- Commitment to helping others and working with a team
- Organizational skills, attention to detail, and time management abilities
- Ability to maintain confidentiality
- Ability to work a flexible schedule, including nights and weekends
Responsibilities
- Answering phone calls
- Scheduling appointments
- Answering questions
- Taking messages for staff
- Speaking with customers about their desired services
- Giving customers pricing information
- Upselling treatments or products
- Generating quotes
- Figuring out wait times
- Assisting with general cleaning duties
- Maintaining a positive, seamless retail environment
Benefits
- Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
- Ongoing opportunity for growth
- Health benefits for full-time employees, including medical, dental, and vision
- Fun and relaxed environment where you can truly be yourself
- Nationwide locations, making it easy to relocate while continuing your professional journey
- Competitive pay of $18.85/hour
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
