Front Desk Hospitality Associate

Chelsea Piers Lp•New York, NY

1d•Onsite

About The Position

Chelsea Piers is seeking to hire two part-time Front Desk Hospitality Associates to join our Field House team. These individuals will be responsible for creating and enhancing relationships between Field House patrons and Chelsea Piers, assisting with directions, handling inquiries, managing registrations and accounts, processing transactions, and maintaining a clean and organized environment. The role also involves receiving deliveries, logging reports, understanding facility offerings, responding to building issues, maintaining safety procedures, and performing other duties as assigned.

Requirements

Superior customer service skills
At least 1 year of face-to-face customer service experience
Energetic and hard working
Excellent English verbal & written communication skills
High School Diploma/GED required
Must always maintain professional and courteous manner
Strong organizational skills and attention to detail
Enjoy working in a team environment
Ability to lift, carry, load, unload, push, and pull up to 30lbs
Ability to stand, sit, bend, stoop and walk for the majority of their time at work

Nice To Haves

Prior cashier experience a plus

Responsibilities

Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions
Answer and direct phone calls, emails & in-person inquiries in a friendly manner
Assist customers with all aspects of Field House registration including but not limited to providing information on our programs, registering for classes, and managing accounts
Accurately and efficiently execute customer transactions, registrations, and payments
Be aware, review, and update scheduled events/programming, including drop-ins
Maintain a neat and professional appearance, including the wearing of assigned nametag and uniform
Maintain a clean, organized, and efficient retail and apparel space
Receive deliveries and provide timely communication to recipients
Log accident & occurrence reports
Display a thorough understanding of Field House and all its offerings
Respond to Building issues and troubleshoot internally/externally
Maintain building safety, including opening and closing procedures
Consistently replenish inventory of safety supplies and be mindful of safety procedures
Other business-related duties deemed necessary by Supervisor