Front Desk Hospitality Associate

CHELSEA PIERS LP•New York, NY

8d•$19 - $22•Onsite

About The Position

Chelsea Piers is seeking to hire two part-time Front Desk Hospitality Associates to join our Field House team who can work Monday, Tuesday, Saturday, and/or Sunday. These hours are subject to change based on scheduling needs and at the discretion of the Supervisor. The Front Desk Associate will report to the Assistant General Manager and work closely with all Department Managers. You are the welcoming face of the organization, embodying hospitality, professionalism, and exceptional customer service. Your friendly demeanor and excellent communication skills make you the perfect candidate to be the first point of contact for our valued clients and guests. Whether it’s assisting guests with a warm smile or efficiently managing administrative tasks, you understand that your role is crucial to a positive and memorable experience for everyone.

Requirements

Must have superior customer service skills and at least 1 year of face-to-face customer service experience
Must be energetic and hard working
Must have excellent English verbal & written communication skills
High School Diploma/GED required
Must always maintain professional and courteous manner
Must have strong organizational skills and attention to detail
Must enjoy working in a team environment
Ability to lift, carry, load, unload, push, and pull up to 30lbs
Ability to stand, sit, bend, stoop and walk for the majority of their time at work

Nice To Haves

Prior cashier experience a plus

Responsibilities

Create and enhance relationships between Field House patrons and Chelsea Piers with greetings and farewells, as well as assisting with directions
Answer and direct phone calls, emails & in-person inquiries in a friendly manner
Assist customers with all aspects of Field House registration including but not limited to providing information on our programs, registering for classes, and managing accounts
Accurately and efficiently execute customer transactions, registrations, and payments
Be aware, review, and update scheduled events/programming, including drop-ins
Must always maintain a neat and professional appearance, including the wearing of assigned nametag and uniform
Maintain a clean, organized, and efficient retail and apparel space
Receive deliveries and provide timely communication to recipients
Log accident & occurrence reports
Display a thorough understanding of Field House and all its offerings
Respond to Building issues and troubleshoot internally/externally
Maintain building safety, including opening and closing procedures
Consistently replenish inventory of safety supplies and be mindful of safety procedures
Other business-related duties deemed necessary by Supervisor