Front Desk Guest Services - Staybridge Suites Hotel - Part Time

Hamister Group•Rochester, NY

10d•$17 - $18•Onsite

About The Position

The Front Desk Guest Services role at Staybridge Suites Hotel is a part-time position focused on creating a warm and welcoming experience for guests. The ideal candidate will have a positive and upbeat personality, enjoy staying busy, and thrive in a customer service environment. Responsibilities include managing check-ins and check-outs, handling guest inquiries and reservations, processing payments, maintaining the cleanliness and stock of the pantry and coffee area, and acting as a local host by providing directions and recommendations.

Requirements

Positive and upbeat personality
Prefers to stay busy
Thrives in customer service

Responsibilities

Create a warm and welcoming arrival experience by greeting guests, completing check-ins, and assigning suites with care.
Respond to guest calls and inquiries with a helpful, friendly, and solution-oriented approach.
Accurately post charges (room, food, telephone, etc.), process payments, and ensure a smooth, seamless billing experience.
Assist guests with making, modifying, and confirming reservations to meet their needs.
Keep a close eye on suite availability to best accommodate our guests.
Set up personalized wake-up calls upon request.
Handle guest mail, packages, and messages with attention and care.
Provide an easy and efficient departure experience through accurate and timely check-out services.
Open and close shifts responsibly, including balancing cash and completing required drops.
Keep the Pantry and coffee area inviting, clean, and fully stocked for our guests to enjoy.
Share information about hotel amenities and services, including complimentary breakfast, evening socials, and bar offerings.
Act as a local host by offering directions and recommendations for nearby dining, shopping, and attractions.
Help maintain a clean, comfortable, and welcoming environment in the lobby and front entrance areas.
Coordinate and schedule shuttle service for guests when applicable.