Hotel, Front Desk Agent (Part-Time)
About The Position
The Front Desk Agent will be the face of MCR for new hires and team members, exemplifying MCR’s values and setting a great example by always demonstrating excellent guest service and professionalism. This role involves checking guests in and out, posting charges, assisting guests with disabilities, managing reservations, arranging specialized services for VIP customers, operating the switchboard, collaborating with internal departments, complying with company procedures and safety policies, and creating a positive work environment. The position also includes performing other duties as assigned.
Requirements
- 2 (two) years of customer service experience.
- 1 (one) year of luxury hospitality experience.
Nice To Haves
- Tribal gaming experience a plus.
Responsibilities
- Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Assisting guests with disabilities.
- Manage online, phone, and in-person, room reservations.
- Arrange specialized services for VIP customers.
- Operating switchboard and assisting with inquiries.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
- Perform other duties as assigned.
Benefits
- Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year!
- Complimentary meals and covered team member parking.
- Company-paid gaming licenses (Class A & Class B)
- Variety of additional voluntary benefits and retirement plans.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
